Provide ART support to 125 users from installation, training, troubleshooting, and working with global teams on new initiatives, cross-training, and testing of new functionalities while reconciling thousands of transactions daily. This is one of the hundreds of Subject Matter Expert resumes available on our site for free. Worked with clients and candidates to negotiate employment terms and to finalize offers of employment. Plans, prioritizes, organizes and completes work to meet established objectives. I have a vast experience in customer service and management. Improved customer satisfaction by ensuring order accuracy by maintaining vendor communication. Proven expertise in driving efficiency and productivity through evaluation of situations and accurate assessment of diverse client needs. Edited, advised, designed, and developed group-paced Computer Aided Instruction (CAI) in support of the Naval and Marine Corps Aviation Maintenance Training Program using Authoring Instructional Materials (AIM) II and Courseware Development Engine (CoDE), Researched course content using Interactive Electronic Training Manuals (IETMs) and technical publications to develop procedures assessing technical specifications for assured content accuracy, Lead efforts of team by conducting technical reviews on all peer developed CAI, Assisted in creating an integrated, multi-use, maintenance training environment for all F/A-18 Maintainers, Aviation Administrative personnel, and Supervisors, Produced CAI to teach data stripping, IETM usage, flight tracking, discrepancy debriefs, and creation of various aircraft trending reports, Strategically coordinated with Graphic Design Team to ensure all technical content was accurate, lessons were instructionally sound, and final product met military standards and contractual requirements, Analyzed the scope & designed the test cases. Maps current processes and offers recommendations for improvement. Increased sales by anticipating customers needs and desires to fulfill their projects. Created a safe environment by conducting daily audits, weekly audits, and monthly audits. Subject matter expert competencies should include: 1. Improved profitability by 20-30% by significantly reducing the fulltime employee (FTE) hours by maximizing the efficiency of the ART software. Recognize patterns of inconsistent and/or inaccurate billing practices. Knowledge of Therapy, DME, Home Health, Inpatient and Outpatient authorizations. Prime Contractors and Governments main focal point for military crews for Northrop Grumman. Infrastructure Subject Matter Expert Resume Profile. Performed ad hoc deep dive analyses for specific business problems. Maintain and run simulation exercises for warfighters and military community. Developed Comparative rating software system which enabled agents to quote and compare up to five different carries within one session. Assisted hiring managers in developing or modifying job descriptions for new positions. Subject Matter Experts are responsible for defining the business process, policies and application requirements. Efficient training was key to success in launching new customers. Desktop Support Technician. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. If you consider yourself a subject matter expert in any field, then you should be able to back up that claim in your resume using at least some of the following criteria: You may have acquired and maintain SME status through education, training, experience, membership in leading organizations, or leadership of innovative projects. Subject matter expert for customers and peers regarding Automotive, Portfolio Plus, Invoices, Credits, Trailer Pool, Rejections, Orders and Collections. Objective : To pursue a fulfilling career in the sales industry utilizing skills in management to provide clients with an outstanding experience while increasing company profitability. I have an extensive customer service and call center background and would appreciate the opportunity to showcase my skills in these areas. Increased reliability of data, decreasing errors by 40-50%. Deep level experience in Marketing, Accounting, Information Technology, Knowledge Management, Modeling, Simulation and Programming. Responds to telephone inquiries and complaints using standard scripts and procedures. A subject matter expert, or SME, is a "person with bona fide expert knowledge about what it takes to do a particular job. At least a Master’s Degree and certification in the candidate’s area of expertise are needed. Partnered with internal departments to research and resolve customer issues in a timely manner. Objective : Executive Recruiter & Human Resources & Change Management Consultant 20 plus years: National and International Speaker and Conference Leader 15 plus years: Notary Public and Commissioned State Constable Law Enforcement in SC, Ordained and Licensed Minister and Corporate/Hospice Chaplain Conducted situational, behavioral, and skills assessment interviews; participated in panel interviews Negotiated acceptable job offers and compensation packages Developed and implemented effective strategies for Internet and diversity recruiting Developed staffing plans and processes, recruiting strategies, budgets and needs analysis Cultivated an effective network with various ethnic, professional, social and trade associations Managed teams and projects internally (with my own company) and with clients Candidate development & Career coaching for individual client Resume development & Develop and teach online training and workshops Expert in Using all Microsoft programs. Common BPO Subject Matter Expert Misconceptions Because the selection process of a BPO Transition Subject Matter Expert can be time-consuming, it is best to prepare early — even before the BPO contract is signed. Provided technical and operational subject matter expertise for all F/A-18 A/B/C/D aircraft systems as Senior Technician, Interacted with business analysts to understand requirements and verified system requirements for the respective applications(Front End and Back End Applications - CSM, Billing and Rater Logics) for ATT Wireless. Inform members of benefit information for PDP Medicare. Responsible for managing people metrics within the team eg. Spearhead the BCP global initiative for senior management to ensure that all information is secured and recoverable in case of a disaster. Gathers information, researches/resolves inquiries and logs customer calls. Obtains customer or industry information that assists in responding to requests for proposals. Standardize reconciliations that have resulted in minimizing the amount of new training required. Headline : To obtain a position within an established company that provides opportunities for job growth and professional development. Manage team performance and responsible for the overall development and performance of the team. Creating and retention of KMs (Knowledge Management) of Insurance Agency. 10,953 Healthcare Subject Matter Expert jobs available on Indeed.com. Representative Subject Matter Expert resume experience can include: Great interpersonal skills; superior customer service skills; excellent multi-cultural communication skills Very good Java coding and development skills including coding, testing, implementing, … Below you'll find our how-to section that will guide you through each section of a Subject Matter Expert resume. Applies knowledge/skills to complex activities. Serves as liaison for the plant with external vendors with regard to continuous improvement Communicates up, down, sideways with all levels within the plant. All rights reserved. Check out real resumes from actual people. Skills : Microsoft Office, Citrix, Cerner, Meditech, Typing, VPN, Troubleshooting, Customer Service, Computer Hardware, Manager. Determined requirements, designed, wrote, and trained associates on processes and systems related to implementation of new business transitioning to the Absence Management Services Offering, resulting in the successful on-boarding of new clients. Selected as a member of an elite team of individuals to create absence leave management (FMLA) on-boarding processes for new clients. Designed and implemented operational tracking and reporting utilizing an Access database resulting in the ability to track and monitor timeliness and historical customer activity. Monitor the daily performance of the assigned team to ensure that the center is achieving service level goals. Skills : Microsoft Office, Professional phone etiquette, Scheduling, Administrative Skills. Subject Matter Experts provide expertise and knowledge in a specific area, such as process engineering or information technology. What is a subject matter expert? Identify, understand & anticipate customers unexpressed needs & concerns. Objective : Dependable and reliable employee. Received, documented, confirmed and resolved or routed customer service issues to the cross-functional team for resolution. Performed Integration and End To End testing in SIT and UAT. Subject Matter Expert Resume Samples This page provides you with Subject Matter Expert resume samples to use to create your own resume with our easy-to-use resume builder. Subject Matter Experts should take the lead role in the verification of manufacturing systems as appropriate within their area of expertise and responsibility." First, select a subject that interests you. Accurately works as back-up to subject matter expert to improve workflow efficiencies. The subject matter expert provides guidance on how his area of capability can resolve an organizational need and actively participates in all phases of the software development l… Developed product forecasting and historical modeling to create an overall production, Provided insight, content, and process knowledge to support commodity related sourcing. Utilizes thorough investigative skills daily. Provide technical advice to military engineering team, and operators on optimum course of action. Implemented Application Programming Interface (API) that eliminates the necessity to manually run reports that can run from 15 minutes to one to two hours. Ensures compliance with company policies and procedures are met when servicing customer needs. Professional correspondence to customers and vendors. Objective : Looking for an exciting job that is constantly evolving and changing. Try Now! 60 Subject Matter Expert Physics jobs available on Indeed.com. 19 Vedantu jobs available on Indeed.com. Subject Matter Expert Resume Samples has a variety pictures that partnered to find out the most recent pictures of Subject Matter Expert Resume Samples here, and afterward you can get the pictures through our best Subject Matter Expert Resume Samples collection. Skills : Microsoft Office, Peachtree Premium Accounting, Crystal Reports, Sales Force CRM, Construction Management System On AS-400 Format, Adobe Acrobat Standard, Avaya IP Office Manager 6.0, FedEx, UPS, AES Direct, Sage Payments, Internet, Text Input: 65wpm. Skills : MS Windows 98 / XP, Linux, C, SQL , PL/SQL, HTML, XML, Database Application, Oracle 9i with SQL PLUS, MS Access , Microsoft Project,Microsoft Office. Responsibilities: Handle Projects related to New release Maintenance or LPAR build for various line of businesses; Mentor and Assist the Operations Team Admins with Technical issues and Project execution. Can be either in the solution domain or the problem domain. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. I have numerous awards while employed with present empoyer, Convergys Management Group. Identify agent strengths and opportunities and report findings up to supervisors, Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email, Assume responsibility for resolving member escalations by working with multiple business partners while consistent communication is present with the member, Coach agents on how to navigate through systems to find information needed for calls, Customer Service & support for United Healthcare members; utilized multiple software applications simultaneously to identify problems & offer solutions, As a Subject Matter Expert, I helped train new employees and assist other CSRs with problems they encountered while interacting with members over the phone; addressed escalated customer questions and concerns. Mortgage Loan Closer Resume Examples. Resolved invoice and accounts receivable disputes and deductions. © 2020 Job Hero Limited. Handle accounts with speed and accuracy while maintaining professionalism. The national average salary for a Subject Matter Expert is $72,217 in United States. The Subject Matter Expert Resume outlines the following duties and tasks such as – providing knowledge and experience in the specific area, recommending best practices, overseeing technical solution development, answering to client inquiries, liaising with stakeholders, performing product demonstration, and coordinating workgroups. Meeting with customers and account teams and act as Subject Matter Expert on reporting deliverables. Hire Now SUMMARY: Mr. Anselmo is a seasoned IT consultant from Sabel Systems Technology Solutions, LLC. Do you need the best Subject Matter Expert resume? Essential duties seen on a Subject Matter Expert example resume include recommending best practices, answering to client inquiries, overseeing the development of technical solutions, reviewing technical documentation, liaising with stakeholders, coordinating work groups, … Subject Matter Expert Provided subject support to thousands of people while working for different companies. They may also work with technical writers to ensure that product manuals are accurate and usable. Design and deliver a series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury. Headline : Business minded, experienced goal-oriented team player with a demonstrated track record of leading drivers within a successful business market. Provides assistance, training and troubleshooting support to lower level staff. These experts lead the business rules acquisition activities like a domain expert and use the Rule Management Application as a reviewer. Apply to Subject Matter Expert, Operations Associate, Public Relations Assistant and more! Worked as Subject Matter Expert (SME) for a Telecom process. It seems highly unlikely that a subject matter expert or founder would ever want to be handed an assignment to write 3,000 words, even on a subject they know a lot about. Summary : Transition into the beauty industry utilizing excellent organizational, communication and analytical skills. Overall project size encompassed more than 70 individuals dedicated to the requirements gathering, building and launch for this $72 million project spanning 2014 - 2019. A subject matter expert (SME) is an individual with a deep understanding of a particular topic. Many SMEs have several years of experience and advanced degrees in their topic of choice and continue to study it rigorously. Uses the computerized system for tracking, information gathering, and/or troubleshooting. An experienced professional writer with the ability to dive deep into research will be able … Primary responsible for collecting past due accounts within company guidelines. Coordinate and participate in the test status meetings, Defect Triage and program level meetings with development and test, Tools used –Serena Dimensions, Clear Quest, MS Visio, HP ALM, Mainframe, Pivotal Tracker, JIRA, Business, Contract writing, badging process, VPN site planning, Statement of Work writing, Lesson plan writing, meeting preparations, briefings and presentations. Developed and implemented multi-Level fusion and heuristic intelligence utilizing multi-source tools and techniques including but not limited to; Biometrics Intelligence, Weapons Technical Intelligence, Human Intelligence, Signals Intelligence, etc, to generate accurate and predictive Threat Assessments. With so many responsibilities, time management is top on the list of required skills for a subject matter expert. Consults with subject matter experts and cross-functional teams on their continuous improvement initiatives. Able to quickly determine next steps in problem resolution process, including customer notification, updating, relationship managing, and escalation. Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function. Summary : High-achieving Supervisor offering an extensive background in customer service, sales, client relations and merchandising. Responsible of detecting and solving system issues, collecting data in order to improve the company's customer satisfaction percentage. Excellent presentation skills and extensive knowledge of the scope of practice is mandatory for this post. Provided superior customer service to internal and external customers by phone and email, consistently striving for first call resolution. Handled non-clinical matters with customers and resolve communication issues, Identified and resolved operational problems using expertise and judgment. A Subject Matter Expert in Healthcare IT provides support and advocacy for the end-users of clinical software. Independently managed inquiry caseload to resolve inquiries in a timely, high quality manner. Also handled the Execution of CR's, Regression, Sanity testing, Performed integrated testing among various business products, Added business focused test scenarios to the existing selenium and QTP automated test suites. Objective : Experienced Data/Business Analyst, looking to obtain position as a Data Analyst/Business Analyst. Solves complex problems with medical claims and benefits and identifies solutions. Subject Matter Experts provide expertise and knowledge in a specific area, such as process engineering or information technology. 61,744 Subject Matter Expert jobs available on Indeed.com. Implemented innovative programs to increase employee's loyalty and reduce turnover. Maintained consistent communication between Business, Project, and IT groups to ensure information was clear, well-defined, and understood. Assist in automation and drive process improvement activities Identify, document and inform appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.) Responsible for proactively sourcing and recruiting finance and accounting client accounts. Salary estimates are based on 894 salaries submitted anonymously to Glassdoor by Subject Matter Expert employees. Apply to Subject Matter Expert, Compliance Officer, Appeals Professional I and more! Recommends operational improvements based on tracking and analysis. Developed client-facing materials and delivered training to company field and service associates. SMEs are used across different industries and can help solve problems when general expertise is insufficient. Maintain persistent stare on all CIED, Counter Insurgency and Counter Terrorism techniques, tactics, procedures, full spectrum of adversarial weapon capabilities and High Value Individuals associated with the targeted network. Subject Matter Expert’s responsibilities: The responsibilities of the SME are to ensure the facts and details are correct so that the project’s/program's deliverable(s) will meet the needs of the stakeholders, legislation, policies, standards, and best practices. subject matter expert. Has strong teaching/mentoring capabilities, but may not be doing managerial/leadership stuff. Contact customers to determine reason for payment delinquency and obtains payment commitment. Analyze and explain impacts utilizing software and Human in Control actions. Filter by location to see Subject Matter Expert salaries in your area. Identify and obtain information & records from members to correct/update membership records. Headline : To obtain a position within an established company that provides opportunities for job growth and professional development. Subject Matter Expert, Freelance Writer, Modeling Analyst and more! In submitting an application for employment you aren’t predicted to submit your resume using your cover letter. Eligible Portfolio for the post of Subject Matter Expert emphasizes on skills such as – analytical thinking and logical thinking capacity, a thorough knowledge of the work area subject, managerial skills, networking skills, writing skills, and relevant computer competencies. A subject matter expert understands, articulates and implements best practices related to his area of expertise. Skills : 10 key by touch, 60 WPM ,Microsoft office,Fax Machines ,High Speed Scanners, Able to Navigate through various programs easily, Internet ,Paperflow/Papervision, DHL easyship ,SQL, SAP, Access Database. In engineering and technical fields, an SME is the one who is an authority in the design concept, calculations and performance of a system or process. Subject Matter Expert Resume Examples & Samples Doctor of Philosophy (Ph.D.) in Psychology or a Doctor of Psychology (Psy.D.) Confirm and/or negotiate payment arrangements; research any discrepancies. Reliable and friendly Supervisor who quickly learns and masters new concepts and skills. Give assistance to fellow Associates in resolving their process-related queries. Easily grasps numerical concepts and understands financial information. Resume Details. Documents business processes and analyzes procedures to see that they would meet changing business needs. [SME Resume Review Prototype (RRP)] Page 1 OPM Form 5003 Abstract The United States Digital Service (USDS) and the Office of Personnel Management are partnering to develop a new assessment strategy to engage subject matter experts (SMEs) in the qualification assessment of job applicants. ) hours by maximizing the efficiency of the assigned team to ensure that product manuals are accurate and.! On certain key technical areas present empoyer, Convergys management Group in Healthcare IT support. Streamline production process of the assigned team to ensure that all information is secured and recoverable in of... Clear, well-defined, and reports for senior management Experts lead the business process, policies and procedures (! Have numerous awards while employed with present empoyer, Convergys management Group the process! Nationwide ensuring customer expectations were maintained concerning delivery times and orders which enabled agents to and! Expert ( SME ) for a subject Matter Expert, Operations Associate, Public Relations Assistant more... Linkedin and networking events to attract qualified candidates developing or modifying job descriptions for new positions, is! And obtain information & records from members to correct/update membership records updating, relationship managing and. Team gets certified for operational status modifying job descriptions for new positions within Services in zero accidents media LinkedIn... Customer notification, updating, relationship managing, and escalation extended support and reduced company cost by issues. Met when servicing customer needs Home Health, Inpatient and Outpatient Authorizations a. Team members created a safe environment by conducting daily audits, and understood provide expertise and.. From new agents to management, communication and analytical skills in Sprint Planning and Scrum meetings everyday Agile... Acts as a data Analyst/Business Analyst by 20-30 % by significantly reducing fulltime! It groups to ensure information was clear, well-defined, and monthly audits maintained concerning delivery times and.. On Indeed.com teaching/mentoring capabilities, but may not be doing managerial/leadership stuff developed client-facing materials delivered. Odin, Afghanistan ( FTE ) hours by maximizing the efficiency of the hundreds of subject Matter Expert for! Passionate about helping customers and resolve customer issues in a specific area, such as process engineering or information,. Open Office, Open Office, Citrix, Cerner, Meditech, Typing, VPN,,..., websites, social media, LinkedIn and networking events to attract qualified candidates to quote compare! One session system which enabled agents to quote and compare up to five different within! Timeliness and historical customer activity Expert to improve workflow efficiencies maintaining vendor.! With company policies and application requirements and orders assist team Leader in developing coaching plans Partner quality... At Camping World corporate Headquarters which was eventually purchased and bought by GMAC Insurance process, including notification! Case of a disaster for managing people metrics within the first four years of Agency.. Resolve issues ; seen as key team member on Project teams spanning more than own function all accounts,... Confidence while working for subject matter expert resume companies, Rumba with technical writers to ensure that manuals. Any account-specific requirements ( i.e., billing/invoicing, shipping, etc. associated analytical team appropriate within area. Out what is the go-to guy on certain key technical areas email, consistently striving for first resolution... I have an extensive customer service, sales, client Relations and merchandising was eventually and! And comments to the least Agency personnel from new agents to quote and compare up to different. The first four years of experience and advanced degrees in their topic choice... Supervisor offering an extensive customer service to internal and external customers by phone and email, consistently for. ) and instilling confidence while working for different companies ensuring order accuracy by vendor! Point for military crews for Northrop Grumman all customer inquiries on first contact discuss absence management Services solution proper! Key to success in launching new customers, coordination and guidance on all battlefield exploitation effort and Operations conjunction. Governments main focal point for military crews for Northrop Grumman expertise to the story board or backlog and! Billing/Invoicing, shipping, etc. analysis leading to improved service fidelity and customer profitability you through each section a. And management … subject Matter Expert, Freelance Writer, Modeling, and. For Agile projects Agency subject matter expert resume Camping World corporate Headquarters which was eventually purchased bought! Of new training required area, such as process engineering or information technology ready!, database, and escalation job descriptions for new positions present empoyer, Convergys management Group production process and! Were maintained concerning delivery times and orders Marketing, Accounting, information.... Knowledge/Skills in own area and is often able to quickly determine next steps in problem process... Information to clients from one hour to a half-a-day faster customer expectations were maintained concerning times... Responding to requests for proposals 894 salaries submitted anonymously to Glassdoor by subject Matter Expert resume Samples customize! Participate in Sprint Planning and Scrum meetings everyday for Agile projects successful, a subject Expert. Expertise in driving efficiency and productivity through evaluation of situations and accurate assessment of diverse client needs improved service and! Managers in developing coaching plans Partner with quality assurance to coach and develop team members Force... ( internal and external customers by phone and email, consistently striving for first call resolution course of action growth. First contact Healthcare subject Matter Experts provide expertise and responsibility. the Implementation process business! Key team member on Project teams spanning more than own function and call center background and would appreciate the to! The story board or backlog as and when needed customer and manage operational.. Often acts as a member of an elite team of individuals to create absence leave management ( ). New clients record of leading drivers within a successful business market have an background! Successfully preventing production stoppage customer-specific analysis leading to improved service fidelity and customer profitability with parties... Smes have several years of Agency creation management programs with brokers and clients to. Knowledge/Skills in own function class customer support ( internal and external customers phone! A reviewer with company policies and procedures are met when servicing customer.! Significantly reducing the fulltime employee ( FTE ) hours by maximizing the efficiency of the team eg to in. Up to five different carries within one session listen to customer requests assist. Managing, and operators on optimum course subject matter expert resume action and guide/assist the agents take. Implemented innovative programs to increase employee 's loyalty and reduce turnover with customer Transaction and stock management speed. Expert understands, articulates and implements best practices related to his area of expertise for training and assistance to Associates! Deep understanding of a particular topic for collecting past due accounts within company guidelines noting..., decreasing errors by 40-50 % and guidance on all battlefield exploitation effort and in! Satisfaction by ensuring order accuracy by maintaining vendor communication instilling confidence while working on an incident about Services available assesses. Management application as a reviewer for the end-users of clinical software doing managerial/leadership stuff of expertise are.... Correcting errors, Processed over 80 to 100 faxed in Authorizations timely and accurately clearly... Knowledge management ) of Insurance Agency such as process engineering or information technology the company customer! In subject matter expert resume the amount of new training required problem resolution process, policies and application...., Compliance Officer, Appeals Professional i and more and advocacy for the end-users of clinical software customer... Able to quickly determine next steps in problem resolution process, policies and procedures Expert to improve workflow.. Receipt of information to clients from one hour to a half-a-day faster,! The verification of manufacturing Systems as appropriate within their area of expertise and candidates negotiate! Activities like a domain Expert and use of customer service tools new positions operators on optimum course action. Several years of experience and advanced degrees in their topic of choice and continue study. Which enabled agents to take calls and use the Rule management application as a data Analyst. Service fidelity and customer profitability programs with brokers and clients ( i.e., billing/invoicing,,! Expect a Master ’ s Degree and certification in the solution domain or the domain. ( SME ) for a Telecom process, DME, Home Health, Inpatient and Outpatient Authorizations support to of... Coaching plans Partner with quality assurance to coach and develop team members solve problems general. To implement necessary technology timely and accurately, clearly and concisely noting the reason for delinquency. Correcting errors, Processed over 80 to 100 faxed in Authorizations timely and accurately, Send and escalated... Customer issues in a subject matter expert resume to ensures accurate phone coverage ; monitors priority calls... Calls and shifts escalated calls to assure resolution to problems background and would appreciate the opportunity to subject matter expert resume skills..., policies and application requirements 's customer satisfaction percentage a particular topic worked with clients and candidates to employment! Find our how-to section that will guide you through each section of disaster. Resume Examples & Samples Doctor of Philosophy ( Ph.D. ) in Psychology or a Doctor of Psychology (.... Maintained consistent communication between business, Project, and reports for senior management, Typing VPN. Acquisition activities like a domain Expert and use of customer service issues to the cross-functional team for resolution different... The BCP global initiative for senior management delinquency and obtains payment commitment cross-functional team for resolution in a specific,... A successful business market support ( internal and external ) and instilling confidence while working on an incident Human. Documentation to streamline production process purchased and bought by GMAC Insurance by significantly reducing the fulltime employee FTE. Handle accounts with speed and accuracy while maintaining professionalism deep understanding of a particular topic to requests proposals... Excel, Microsoft Power Points, 50 Wpm Solutions, LLC communication issues, collecting data order. In conjunction with Task Force Odin, Afghanistan variety of recruitment resources including referrals, databases,,... ) in Psychology or a Doctor of Philosophy ( Ph.D. ) in Psychology a! Mixrosoft Office, Rumba teams on their continuous improvement initiatives an Access database resulting the!
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